The mind is an amazing thing; it starts working the moment you are born, and never stops until you get up to speak in public.
LEADERSHIP
Mattson Communication Training
Customizes and Delivers the
For your Organization, Dept., or Division
Sometimes it takes hearing things in another way or from someone else for people to “connect the dots” and have that “aha” moment. These are perfect for staff meetings or brown bag lunches.
There are several topics to choose from. Each course lasts exactly 27 minutes.
Choose from the following list:
Communication
Why don’t people understand me?
A discussion of the specific complexities of effective communication and strategies to become a more effective communicator
Strategic Direction
If you don’t know where you are going, how do you know when you get there?
A discussion on looking at things not only how they are but how they should be
Persuasion
Get people to do the things you want them to do because they want to do them.
A discussion on exerting influence and winning people over to” buy in” and execute your vision and strategic direction
Motivation
People don’t have the same work ethic we had back in the day.
A discussion on exerting influence to get people to do what you want them to do because they want to do it
Listening
What do Cows Drink?
A discussion on improving listening skills and discovering how and how much we listen
Public Speaking
The mind is an amazing thing; it starts working the moment you are born and never stops until you get up to speak in public.
A discussion on the public speaking skills and how organization and audience analysis is so important
Presentations
When will this guy quit speaking? I got important things to do.
A discussion on motivating an audience with exciting and interesting techniques
Team Dynamics
Who’s in charge here?
A discussion on the communication process and complexities of effective teams over time—morale, commitment, responsibility, sacrifice
Group Dynamics
Can we stick to the problem, please? Why do we waste time and continue to go off on tangents?
A discussion of problem solving groups including identifying problems, brainstorming, listing solutions, selecting a solution, and evaluation follow-up
Decision Making
My hunches and gut instinct have never let me down yet.
A discussion on gathering information to make the best decision possible.
Call Today: 206-653-7651
The fee is $10 per person with a minimum of 15 people per session. All sessions are 27 minutes.
To accommodate people’s schedules we can do these 27 minute courses during staff meetings (any day of the week and time), at the end of the workday, or during lunch time. At lunch time we can offer multiple sessions when staff takes staggered lunch times.
If there is another topic (in the communication or soft skills discipline) that you feel is needed in your organization, division, or department, let us know and we’ll research and produce a 27 Minute Course to meet your needs at no additional costs.
Satisfaction Guaranteed. If for any reason, you do not feel you received any or enough value for the money you spent, we will respectfully refund your money.
MANAGMENT
Mattson Communication Training
Customizes and Delivers the
For your Organization, Dept., or Division
Sometimes it takes hearing things in another way or from someone else for people to “connect the dots” and have that “aha” moment. These are perfect for staff meetings or brown bag lunches.
There are several topics to choose from. Each course lasts exactly 27 minutes.
Criticism
You can’t do anything right!
A discussion about giving and receiving criticism without getting angry or hurt.
Anger
I work with a bunch of morons!
A discussion about why we get Angry at others and how to manage it and use it properly
Guilt
Quit being an idiot and do it the right way!
A discussion about why we feel guilty and what to do about it after a confrontation with a boss or a reprimand of a subordinate
Motivating
What's the crew's disposition to your proposition?
A discussion about motivating the crew to doing things differently or any type of change in processes or procedures. Learn to get "buy in."
Motivation
People don't have the same work ethic we had back in the day.
A discussion about what motivates people to work harder without having to use threats, yelling, and/or bullying
Negotiating
I don't understand these guys, they won't listen to me.
A discussion about using techniques to listen and be heard so people will do what you want them to do because they want to do it.
Listening
I already told you six times!
A discussion about why your message isn't getting through to people as you think it should and how to give instructions so they hear what you mean.
Procrastination
I’ll get to it later.
A discussion about why we put things off and a few simple and easy strategies to getting things done
Empathy
What were they thinking? It’s tough to soar with eagles when you work with chickens.
A discussion about diversity and how to learn from others rather than scoff at the way they do things.
Conflict in the Workplace
I get upset every morning just by seeing her car in the parking lot!
A discussion about Dealing with Difficult People
Diversity
Why can’t those people just do things the way we do things? Why do they have to be different?
A discussion about working with and understanding people of different cultures, races, religions, occupations, and attitudes
Call Today: 206-653-7651
The fee is $10 per person with a minimum of 15 people per session. All sessions are 27 minutes.
To accommodate people’s schedules we can do these 27 minute courses during staff meetings (any day of the week and time), at the end of the workday, or during lunch time. At lunch time we can offer multiple sessions when staff takes staggered lunch times.
If there is another topic (in the communication or soft skills discipline) that you feel is needed in your organization, division, or department, let us know and we’ll research and produce a 27 Minute Course to meet your needs at no additional costs.
Satisfaction Guaranteed. If for any reason, you do not feel you received any or enough value for the money you spent, we will respectfully refund your money.
SALES
Mattson Communication Training
Customizes and Delivers the
For your Organization, Dept., or Division
Sometimes it takes hearing things in another way or from someone else for people to “connect the dots” and have that “aha” moment. These are perfect for staff meetings or brown bag lunches.
There are several topics to choose from. Each course lasts exactly 27 minutes.
Get the Money in the Drawer
Close the deal
A discussion on proven closing styles and techniques
I’ll think about it
What is there to think about?
A discussion on “smoking out” objections
Social Judgment Theory
What is the prospects’ disposition to your proposition?
A discussion on when it is the right time to ask the prospect to buy
Mazlow’s Theory of Hierarchical Needs
Why should I buy?
A discussion on buyer motives
Foot in the Door (FITD)
Could you help me out? It won’t take but a minute of your time.
A discussion on starting off your prospects with a small request
Theory of Reciprocity
I have a gift for you.
Give your prospect something of value to her/him for no charge
Theory of Indebtedness
Can you help me out?
A discussion about doing something for the prospect, then ask for something in return making sure it is in the prospect’s best interest.
ELM Theory
What do you say first? How about those Giants, or the quality of this product is beyond reproach?
A discussion on customer analysis strategies such as does the customer buy because he/she likes you or because you explain every feature and benefit
Pricing
Nobody is going to buy our stuff at these prices
A discussion on pricing as a legitimate objection
Ethos, Pathos, Logos
I can fake sincerity
A discussion on the three most important characteristics of ethical sales: Character, Emotion and Logic
Attribution Theory
It’s cold and rainy (or warm and sunny) so nobody is buying insurance today
A discussion on why people don’t buy—excuses sales people use when prospects don’t buy. Most objections are salesperson’s, not the prospects.
Call Today: 206-653-7651
The fee is $10 per person with a minimum of 15 people per session. All sessions are 27 minutes.
To accommodate people’s schedules we can do these 27 minute courses during staff meetings (any day of the week and time), at the end of the workday, or during lunch time. At lunch time we can offer multiple sessions when staff takes staggered lunch times.
If there is another topic (in the communication or soft skills discipline) that you feel is needed in your organization, division, or department, let us know and we’ll research and produce a 27 Minute Course to meet your needs at no additional costs.
Satisfaction Guaranteed. If for any reason, you do not feel you received any or enough value for the money you spent, we will respectfully refund your money.